Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how Vuka, a DigitalFWD company, collects, uses, stores and shares personal information when you use the Vuka services marketplace. We process personal information in accordance with applicable privacy and data-protection laws, including the Eswatini Data Protection Act, 2022 where applicable.

1. Information we collect

Depending on how you use Vuka, we may collect your name, email address, telephone or WhatsApp number, location, account type, login information, profile details, business name and business information, services offered or requested, quotations, request details, reviews, messages and account activity.

2. Provider profile information

Individual and Business providers may provide profile descriptions, service categories, service locations, profile pictures, business logos, header images, portfolio images and other information intended to help customers evaluate their services.

3. Information you upload

We may process files and images you choose to upload, including profile media, portfolio photographs and attachments submitted in connection with quote requests or provider profiles.

4. Technical information

When you use Vuka, our systems may process technical information such as your IP address, browser type, device information, session information, page requests, security events and basic usage information needed to operate, protect and improve the platform.

5. How we use personal information

• To create, verify and manage Vuka accounts.
• To create and display provider profiles and service listings.
• To help customers discover relevant providers.
• To process quote requests and communications between users.
• To operate dashboards, reviews, portfolios and marketplace features.
• To provide account support and respond to enquiries.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To maintain, troubleshoot and improve the platform.
• To comply with applicable law and enforce Vuka's Terms of Service.

6. Public provider information

Information intentionally added to a public provider profile may be visible to other users and visitors. This may include the provider or business name, profile image or logo, header image, description, services, service location, verification or profile indicators, reviews and portfolio items.

Providers should not publish sensitive information in their public profile unless it is necessary and appropriate for their business.

7. When we share information

We may share information with customers or providers where necessary to facilitate a quote request or marketplace interaction. We may also use trusted hosting, email, infrastructure, security or technical service providers that process information on our behalf.

We may disclose information where required by law, legal process or a lawful request, or where reasonably necessary to protect users, Vuka, DigitalFWD or the public from fraud, security threats or unlawful activity.

8. Sponsored and featured listings

Vuka may identify certain provider profiles as Featured or Sponsored. Sponsored status relates to marketplace placement and does not require Vuka to disclose private account information to customers.

9. Email verification and service communications

We use email addresses to verify accounts and may send operational communications relating to account access, quote requests, profile activity, security, service changes or support. These communications are part of operating the service and are distinct from optional marketing communications.

10. Legal bases and fair processing

We process personal information where it is necessary to provide the services you request, operate our marketplace, comply with legal obligations, protect legitimate business and security interests, or where you have provided consent when consent is required.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including operating accounts, maintaining transaction and security records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods may differ depending on the type of information and the reason it is held.

12. Security

Vuka uses technical and organisational safeguards designed to protect personal information. These may include password hashing, access controls, session controls, CSRF protection, restricted file uploads and infrastructure security measures. No internet-based service can guarantee absolute security.

13. Your privacy rights

Subject to applicable law, you may have rights to request access to personal information we hold about you, request correction of inaccurate information, object to or restrict certain processing, request deletion where appropriate, or raise a concern about how your information is handled.

To make a privacy or account-data request, email support@vuka.live. We may need to verify your identity before completing a request.

14. Account deletion

You may request closure of your Vuka account by contacting support@vuka.live. Certain records may be retained where reasonably necessary for legal, security, fraud-prevention or dispute-resolution purposes.

15. Children's privacy

Vuka is intended for people legally capable of entering into the service arrangements they make through the platform. We do not knowingly invite children to create provider accounts or enter commercial service arrangements through Vuka.

16. Cross-border and service-provider processing

Some technical service providers used to operate Vuka may process or store information outside Eswatini. Where this occurs, we take reasonable steps to use service providers and arrangements appropriate for protecting personal information in accordance with applicable law.

17. Changes to this Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with the current revision date.

18. Contact

For privacy, account, access, correction, deletion or support requests, email support@vuka.live.

For general enquiries, email info@vuka.live.